PLEASE NOTE: This policy is only valid for online purchases of apparel and accessories via movingcomfort.com.au. For all other purchases of Moving Comfort products via a retail store please refer to the store of purchase for their Shipping & Returns Policy.
We offer a range of delivery services depending on your delivery location and order weight/size. For your security, all shipments will require a signature of an adult upon delivery. Our couriers may ask for you to present identification. Once your order has been dispatched from Moving Comfort we are unable to change the delivery address or redirect it to another address. When checking out you will be presented with the delivery options available to you for that particular order. Different delivery services have different maximum sizes and weights that they will carry, so on larger orders you may only have one or two delivery options available to you.
Important Information About Delivery Times:
All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Moving Comfort. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges will apply.
Delivery of your order via Toll IPEC is available in all locations around Australia and you have the option of choosing your order to be delivered via Air or Road.
When goods are dispatched via Toll IPEC delivery is generally within 3 to 10 days.Toll IPEC cannot deliver to PO Boxes, Locked Bag, RMB or RSD addresses and will require a signature upon delivery. (We recommend a business address).
Please note that delivery times are based on information provided by individual courier companies and should be used as a guide only. Delivery times may vary, particularly for remote locations. The delivery times mentioned are an indicative time for delivery from when your order ships from Streetwise.
Should you need to return a product to us, email us at email@example.com or call on +61 3 9338 5099 or 1300 73 50 99, to receive a Return Authorisation number. Normally requests for returns will only be accepted within 7 days of you receiving the goods. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival. Should a product be returned to Moving Comfort as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Moving Comfort and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Moving Comfort may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges.
Any disputes shall be judged under the laws of the State of Victoria.